Call Center Agent (REMOTE) Apple Leisure Group


Call Center Agent (REMOTE) Apple Leisure Group Work to turn vacation dreams into life-long memories by becoming a part of the Apple Leisure Group (ALG) team! We strive to be the first choice in vacation travel, enriching lives and uniting the world.

Grow your career as a Call Center Agent within AMResorts, one of our 14 industry-leading brands. The Call Center Agent is responsible for handling inbound calls from clients who have booked or are looking to make a reservation through AMResorts Directly. Required to see to every calls solution, with aim to hit conversion targets & display excellent customer service to prompt return business.

A successful Call Center Agent will: 

  • Answer inbound calls to process new reservations, add-ons, upgrades, and transfers and processing credit card payments
  • Answer inbound calls to service existing reservations, process changes to travel itinerary / Cancel reservations & Quote penalties
  • Provide advice about travel location, resort selection, excursion / tour options & Travel Protection

A Successful Call Center Agent Will Have

  • High school Diploma or equivalent
  • Travel industry experience preferred, but not required
  • Microsoft experience including but not limited to outlook, word and excel
  • Knowledgeable in Windows and thorough PC skills
  • Strong ability to troubleshoot and multi-task in a fast-paced work environment
  • Have excellent customer service and communication skills
  • Remote Candidates Welcome to Apply

About Apple Leisure GroupAs North America’s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:

Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands

AMResorts: Resort Brand Management: management of 5-star and 4-star luxury resorts through AMResorts® award-winning brand portfolio

AMSTAR: Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®

UVC: Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®

Trisept Solutions: Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.

 To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.

About AMResorts

AMResorts is North America’s fastest growing luxury leisure resort company. Founded in 2001, AMResorts has reached a decade of unparalleled success providing sales, marketing and brand management services by offering to the luxury leisure market high quality Endless Privileges, UnlimitedLuxury and Unlimited-Fun vacations, where everything is included

Our Values

At ALG, we call our employees Team Members, because we are more than just employees. We are united as a team, working toward a common mission and vision. Together, we are committed to live the core values by which we operate: 

We Care

  • We Are Authentic
  • We Inspire Action
  • We Do It Together
  • We Own our Results 

We Are Hungry For More

  • We do Everything With Passion

Benefits At a Glance 

We offer competitive salaries and a comprehensive benefit package to our U.S. based employees: 

  • Medical, Dental and Vision Insurance
  • Basic Life Insurance
  • Short & Long Term Disability
  • Paid Parental Leave
  • Corporate Wellness Program
  • Travel Discounts & Deals
  • Paid Time Off & Holidays
  • 401(k) Plan with Company Match
  • Tuition Reimbursement

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.

APPLY JOBS REMOTE WORKER